To develop a successful internet strategy it's critical that you develop it within the context of your overall business objectives. If you rush head long into the development of a site or internet initiative without carefully thinking about your business objectives it's unlikely that you'll do as well as you otherwise might. This is particularly true for larger projects but even the development of a simple website can benefit from some time spent considering what your website is for and who it is aimed at.
Setting online objectives
Having a formalised approach to setting online objectives can be extremely helpful. It helps you ensure that you have not missed anything, that you properly respond to any potential threats to your business model online and that you take advantage of opportunities that you might otherwise not have considered.
The first step in developing online objectives is to consider "drivers for change" - ie the underlying external and internal pressures on your organisation that mean that the status quo isn't necessarily either viable or the best case scenario for the longer term.
What are "drivers for change"?
It's likely that there will be a number of drivers for change acting upon your organisation. For most internet projects the drivers are likely to be comprised of one or more of the following:
1. Establishing new sales channels - For example if you are a charity you may be looking to setup internet fundraising. Similarly commercial organisations may be looking to sell goods or services online or develop sales leads from their website.
2. Improving Product & Service Delivery - the internet provides enormous opportunities for you to work with your customers more smartly and efficiently
3. Adapting to Changing Markets - changing markets can require substantial changes to your business model both offline and online.
4. Changes in Technology - changes in technology can provide both opportunities and threats to your business model and online presence. For example software may not be supported indefinately, new technologies could significantly save costs or alternatively ongoing support issues with a supplier may mean that changing to a new system could have considerable benefits.
5. Maintaining Competiveness - the internet can be invaluable in the delivery of both economy and efficiency to organisations. If you don't take action your competitors may do so leaving you at a competitive disadvantage.
6. Complying with regulations and industry standards - external regulations particular to your sector may require adherence to certain standards online - for example in terms of data collection or "cooling off periods" following a purchase.
7. International Markets - for example you may want to expand a successful initiative in the UK to a wider international market
8. Strategic Initativies - larger organisations may require change so that online activities fit into new strategic initiatives or policy objectives
9. Economic Factors - economic downturns may require you do work more efficiently, improve economy or work smarter
What next?
Identifying drivers for change is important in that it helps establish a strategic context for the development of online strategy.
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Small Business Internet Strategy





